1. Introduction

General Product Description

The Print Queue Module is a solution designed to meet the needs of print service providers and their clients. This module centralizes the management of print queues, allowing providers to install, configure, and monitor queues remotely. Additionally, it updates drivers and maintains an efficient and secure printing environment, reducing the need for on-site interventions.

Project Objective (UX)

The goal of the project was to create an intuitive and accessible interface for managing print queues, enabling providers and clients to configure, update, and monitor printers without advanced technical knowledge. This module aims to reduce technical visits and increase customer autonomy.

2. Business Problem and Solution

Identified Problem

Print queue management is currently done on-site, and the dependency on Silverlight within Internet Explorer creates inefficiencies and compatibility issues. Service providers face challenges in managing queues remotely, leading to high costs for on-site technical visits, wasted time, and a negative impact on user experience.

Solution

Develop a centralized management platform accessible from any browser. With the updated module, providers will be able to manage queues remotely, simplifying printer configuration for end users and reducing operational costs.

3. Research and Discovery

Target Personas

Persona 1: A print service provider managing queues for large clients who needs a centralized solution for remote monitoring. They are looking for a fast and easy-to-use interface to configure printer queues across different clients.

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Persona 2: Corporate client who needs to monitor the company's own printing environment, perform minor queue configurations internally, and control the installed drivers.

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Key Research Findings

After conducting interviews with providers and analyzing client operations, several critical issues were identified:

• Difficulty with Silverlight Interface: Clients faced compatibility issues and poor accessibility in modern browsers.
• Complexity in Queue Configuration: Many users struggled to configure print queues correctly, especially when adjusting printing protocols and specific drivers.
• Lack of Flexibility: Many providers needed to customize queues based on different devices and locations, which the old system did not easily support.

Discovery Conclusion